Refund & Cancellation policy

Refund and Cancellation Policy

At Sadguru Cabs, we believe that honesty is the key to trust. As a reputed Car Rental Service Provider in Mumbai, our aim is not only to give safe and comfortable rides but also to provide transparent refund and cancellation policies.

When you call us at 9326918130 to book a ride, we want you to be confident that your money and time are respected. This page explains how our refund and cancellation policy works in clear and simple Indian English.

We have designed these terms keeping in mind the needs of both customers and drivers, ensuring fairness for all.

Why Refund and Cancellation Policies Matter in Car Rentals

Booking a cab involves planning, coordination, and scheduling. At times, travel plans may change, or unforeseen issues may arise. Having a clear refund and cancellation policy helps:

• Customers feel secure about booking in advance.

• Drivers get fair compensation for their time and effort.

• The company maintains balance between both sides.

Sadguru Cabs ensures that our policies are transparent, fair, and customer-friendly.

General Cancellation Rules

1. Advance Notice:

   • Cancellations made more than 24 hours before the ride: No cancellation charges.

   • Cancellations made within 12–24 hours: Partial deduction may apply.

   • Cancellations made less than 12 hours before trip: Cancellation charges apply.

2. Last-Minute Cancellation: If a driver has already reached the pickup point and customer cancels, full driver allowance for minimum distance/time will be charged.

3. No-Show: If the customer fails to show up without cancellation, full fare for minimum package will be applicable.

Refund Policy – How Refunds Work

1. Eligibility for Refunds:

   • If customer cancels within the refundable time frame.

   • If Sadguru Cabs cancels due to unavoidable reasons like vehicle breakdown.

2. Refund Method:

   • Refunds are made to the same payment method (UPI, card, net banking).

   • Cash bookings refunded through wallet/UPI/bank transfer.

3. Refund Timeline:

   • Processed within 5–7 business days.

4. Non-Refundable Charges:

   • Toll, parking, taxes already paid.

   • Any driver allowances incurred before cancellation.

Special Cancellation Cases

1. Airport Transfers

• If cancelled more than 12 hours before pickup: Full refund.

• Within 6 hours of pickup: 50% charges.

• After driver dispatch: Full charges.

2. Outstation Trips

• Cancellation before 24 hours: Full refund.

• Cancellation after trip start or midway: Fare for minimum distance will apply.

3. Corporate Bookings

• Corporate clients must notify cancellations at least 24 hours before scheduled ride.

4. Event & Wedding Rentals

• Advance paid is partially refundable depending on booking date and cancellation timeline.

Driver-Centric Policy – Balancing Fairness

We also respect our drivers’ time and effort. When cancellations happen last minute, drivers may lose opportunities. To ensure fairness:

• Drivers receive minimum allowance if cancellation is late.

• Customers are charged only reasonable amounts, not extra.

• Sadguru Cabs manages balance between both sides.

How to Request Refund or Cancellation

Customers can request cancellation or refund through:

• Calling our helpline – 9326918130

• Emailing our support team (if applicable)

• Website/app cancellation option

Every request is processed fairly and transparently.

Fairness Promise – Why Customers Trust Sadguru Cabs

Unlike many cab operators who keep strict non-refundable terms, Sadguru Cabs ensures customers are not unfairly charged. Our policies are built to:

• Protect customers from hidden charges.

• Provide fair compensation to drivers.

• Build long-term trust and relationships.

This is why so many families, corporates, and travellers in Mumbai choose Sadguru Cabs as their trusted car rental partner.

Real-Life Scenarios for Clarity

• Scenario 1: Customer books a cab to Pune, cancels 18 hours before trip → Partial deduction only.

• Scenario 2: Airport pickup cancelled 2 hours before arrival → Full charges apply since driver already dispatched.

• Scenario 3: Sadguru Cabs cancels due to breakdown → Full refund or replacement vehicle arranged.

• Scenario 4: Wedding booking cancelled 10 days before event → Partial refund depending on advance paid.