Privacy Policy

Privacy Policy

At Sadguru Cabs, we respect the privacy of our customers, drivers, and all visitors to our platform. Being a reputed Car Rental Service Provider in Mumbai, our goal is to deliver not only safe and comfortable rides but also secure experiences where your personal information is protected at all times.

This Privacy Policy explains in detail how Sadguru Cabs collects, stores, uses, and protects your data when you book a cab with us, call us at 9326918130, or interact with our services. It is written in simple Indian English so that you can easily understand how we care for your privacy.

Your trust is the foundation of our service, and through this policy, we assure you that your safety on-road and online is our top priority.

Why a Privacy Policy Matters for Car Rental Services

In today’s digital world, booking a cab involves sharing details like:

• Mobile number

• Pickup and drop location

• Payment method

• Sometimes ID proofs for outstation trips

This information is sensitive, and Sadguru Cabs has strict measures to ensure it is never misused. Our Privacy Policy builds transparency between customers, drivers, and the company, ensuring everyone feels secure while using our services.

What Information Does Sadguru Cabs Collect?

To provide you with smooth and reliable cab services, we may collect the following details:

1. Personal Details: Name, contact number, email ID (if provided during booking).

2. Ride Details: Pickup address, drop location, travel date, time, and special requests.

3. Payment Information: Only necessary details for billing – we do not store full card or UPI details.

4. Driver Information: Driving license, vehicle documents, and contact number.

5. Feedback/Testimonials: Any reviews or complaints you voluntarily share with us.

All data collected is used only for service-related purposes and is not shared with third parties unless required by law.

How We Use Your Data – Transparency Promise

Sadguru Cabs uses collected data strictly to:

• Confirm and manage bookings

• Ensure timely driver allocation

• Provide emergency support if required

• Share ride updates and confirmations

• Improve our services through feedback

• Maintain lawful records for regulatory compliance

We do not sell, rent, or misuse customer information. Your trust matters more than anything else.

Privacy in Communication – Call Us at 9326918130

When you call our booking line at 9326918130, your number is used only for:

• Confirming your ride

• Sending updates about driver arrival

• Emergency communication during travel

We do not use your number for spam or marketing calls. If you wish to receive promotional offers, we take separate consent.

Driver Privacy – Respect for Our Partners

Drivers are an integral part of Sadguru Cabs. We also ensure their data is protected:

• Driving license and car registration copies are securely stored.

• Contact numbers are shared with customers only when necessary for pickup coordination.

• Payment details and earnings are handled confidentially.

We believe in equal respect for both customers and drivers, which is why our privacy standards apply across the board.

Payment Security and Data Protection

For customer convenience, Sadguru Cabs accepts multiple payment options like cash, UPI, bank transfers, and cards.

• We do not store complete credit/debit card numbers.

• Online payments are processed using secure, encrypted gateways.

• Billing is transparent, and you receive clear receipts.

This ensures that every ride is not only comfortable but also financially secure.

Website & App Usage Privacy

If you visit our website or interact with our booking platforms:

• Cookies may be used only to enhance user experience (example: remembering your preferred routes).

• No personal information is collected without your knowledge.

• Your browsing data is not sold to advertisers.

We keep our digital presence as safe as our cars on the road.

Sharing of Information – Limited & Safe

Sadguru Cabs shares data only in specific cases:

• With Drivers: Pickup details, name, and contact for smooth coordination.

• With Authorities: If required by law enforcement or government.

• With Payment Gateways: For secure transactions, without storing full details.

We never share your personal data with random third-party companies.

Data Retention Policy

• Booking details are stored for record-keeping and regulatory compliance.

• Old or unused data is securely deleted after a fixed time.

• Customer testimonials may be stored if voluntarily shared.

This balance ensures transparency and safety without unnecessary data storage.

Your Rights as a Customer

At Sadguru Cabs, you have full control over your data:

1. Right to Access: You can ask what details we hold about you.

2. Right to Correction: You can request updates if your information is wrong.

3. Right to Deletion: You can ask us to delete your information after your ride.

4. Right to Consent Withdrawal: You may opt out of promotional messages anytime.

We believe in empowering customers with privacy rights.